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Shopper Award


All of you at Phat Performance, thank you for your reply. I would like to express my gratitude for your integrity and concern for my satisfaction as one of your customers. Your professional attitude, courtesy and integrity are FAR more valuable than super fast mailing or even a lower price. You have won me over. I am pleased to let you know that I will be doing ALL of my on- line MC shopping at Phat Performance .com. I will also be recommending you, highly, to all of my motorcycle friends and acquaintances. Again, THANK YOU VERY MUCH!
Customer: Clint M.
September, 2012

My husband wanted the minI compressor for a bike (harley) trip he's going on in sept. for his birthday.  I was at a loss where to find it. tried a couple of auto dealers and gave up. I don't like buying on the internet as they don't always make it easy, but desperation called for me to do so I googled the item, and your company, amongst several came up.  II selected yours somewhat randomly and started the order process.  it was so easy, not only did you have the information on the product I needed in terms I could understand, the order process was simple, quick and most improtantly secure ..... sweet!  The order was immediately confirmed as well as the shipping information provided so I could track my order.  Best of all I actually got what I ordered when I was promised to receive it.  What more could I ask for.  From now on when I shop for my husband i'm coming to your website first. Thank you for the excellent service!!

Customer: Donna G.
September, 2012

I would like to express my great satisfaction with your customer service staff, especially Anthony! His professional attitude & performance level are at 200% with every step of my experience with your company. He has been forthwith with his actions on gathering data & information for me also in resolving problems. Anthony is a great asset to your operation and should be recognized as such. I would like to thank him again for turning a bad experience in to a good one keep up the great work!!

Customer: Bob R.
September, 2012

I received the pipes from Freedom Performance on Friday and installed them for our trip over the weekend. I want to say the 4" racing Duals for the RoadStar are fantastic not only in sound but there is a substantial enhancement to performance . The bike is much more Powerfull & maneuverable at all speeds including slow speeds, , Very smooth power transition. I have a pro Hypercharger with jet kit, Barons air block off and had backfiring issues prior to the addition of the Racing Duals. Back fireing is gone, decell is a smooth consistent sound. Power feels noticeably increased over the 3" straights I replaced. Fit and finish is above average and second to none, ease of installation made this project enjoyable. I installed a saddle bag lowering kit at the same time and still the install was less than 2 hours complete. Extremely happy with this set up.  After a lengthy web search I found the best price at Phat Performance, more importantly was the fact your team along with Freedom Performance met my delivery schedule for the trip. Thank you all for an excellent job.

Customer: Brad U.
September, 2012

I just wanted to let you know that the helmet arrived yesterday. I LOVE the dark red color! I really appreciate all your help in finding the right helmet for me. Thanks again!!
Customer: Karen S.
April, 2011

Thanks for the update. I was just thinking about those the other day. Good to know I'll have them before my upcoming trip. Thanks again for your great customer service! I won't forget that the next time I need to order something.
Customer: Duane G.
April, 2011

Oh by the way I found out about you guys from a number of bike forums and your reputation for customer service is excellent!!! Just thought I would pass that along as this is why I contacted you guys in the first place!
Customer: Wayne W.
April, 2011

Wow, Anthony, I'm impressed! Thank you for reviewing & even researching my order and staying in contact.  I wish you were my neighbor because you sound like the type of guy that would help me install all this stuff.  Please feel free to forward this to your supervisor because your actions encourage me to recommend Phat Performance Parts to others.
Customer: Eloy M.
April, 2011

I just receive my order, wow great product and fast delevery thank’s for the good service.
Customer: Evon C.
April, 2011

Thanks for your help I'm impressed by your attention to me after the sale you don’t see much of that anymore I will definitely buy more parts from your company!
Customer: Marty S.
April, 2011

So, here I was, waiting for a confirmation on shipping, (you wrote that it would ship on Wednesday) thinking "more smoke up my butt!" When I got home last night, I was going to write an inquisitive e-mail about the status of my order, and lo and behold: notification from UPS. Needless to say, I was impressed, and very pleased. Nowadays, my money goes not to the company with the best price, but with the best customer service. Your quick responses with communication and attention have earned you top spot on my approved vendor list, and you will definitely see a lot more of my money in the future. Thank you and keep up the good work!
Customer: Alex P.
April, 2011

I just wanted to thank everyone at Phat Performance for addressing my problem so professionally and quickly. I received a tracking # today and can expect the replacement parts on Weds next week.  It is nice doing business on line with a company that stands behind their products. I will continue to recommend Phat performance to all my friends. Thanks again.
Customer: Robert P.
April, 2011

Wow, I just received my order that was placed yesterday and it was free shipping WOW again.  I cannot say how impressed I am with Phat Performance and there customer service. Anthony was all over my order with changes that had to be made and all over the shipping. This was my first order from you all and it won’t be my last, I will definitely tell all my friends and fellow riders.
Customer: Charles C.
April, 2011

I just got my floorboards back. I just wanted to say thanks for all of your help. You have given me confidence in customer service. Thats something thats hard to find nowdays. Just wanted you to know there are customers who appreciate what you do. Thanks a million!!!
Customer: Bian K.
April, 2011

Thanks you guys. I really appreciate honesty and integrity. I'll be ordering more from you folks over the years.
Customer: Gary P.
April, 2011

Excellent!  You just got a customer for life!  And I'll recommend your company to all my biker friends.  It was a pleasure doing business with you. Pass it along that I feel your company has excellent customer service.  I've learned in life that if you take care of the little problems they can't become big problems.  Thanks again
Customer: Mike S.
April, 2011

Tristan, I thought all was lost that I haven't heard from you in a while. Yes, obviously it was your attitude and persistence that got the job done. Like I told you the other day, a lot of people/companies claim they have good customer service, and don't, but you certainly DO! You have been great with handling my problem and are certainly a great asset to you company. They are lucky to have you. Tell your boss you deserve a raise :) A huge thank you again Tristan and have a great day!
Customer: Ernie M.
April, 2011

Thanks I appreciate all the work u r doing. I love this company best customer services I've had.
Customer: Tim N.
April, 2011

Thanks for the phone call to let me know the order has shipped.  Great customer service!!  I will definitely be a repeat customer!!
Customer: Don H.
April, 2011

Great job on the first order!!
Customer: Seve P.
April, 2011


Phat Performance Parts
23482 Peralta Dr. Unit A-1
Laguna Hills, CA 92653
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