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Order Status
Has my order shipped?
  Phat Performance Parts ships 99% of all orders ship within 1-3 business days of them being placed. Our order expediters check each and every order as it comes in. If we find there is going to be an unepected delay of more than 3 days (weekends and holidays excluded),  we email the purchaser so they are aware it. There is generally no need to contact us if your order is within this 3 day window and you have not heard from us. To see if your order has shipped, Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing, the order is no longer editable. In these instances you will need to email us to see if any changes can still be made.

If you would like to add to you order simply reply to your order confirmation email instructing the product#(s) and quantities needed.

We are more than happy to cancel free of charge any order as long as any of the part(s) have not already been processed. Processed means the part(s)s are not already on the way to us or you.  In most instances orders are processed with our distributors within 10 minutes of the order being placed. We can not guarantee free cancellations when more than 10 minutes has transpired after the order is placed for this reason.  Once the distributor has processed the order,  orders can not be canceled without incurring a restock fee to cover the back and forth shipping we've incurred, and in many instances the restock fee we will pay for sending the part(s) back to the distributor. An easy way to make sure you are not caught paying a cancellation or restock fee is to simply make sure you want/need the part(s) before you order. For obvious reasons, we can not be responsible for any changes after the order is placed and processed. Controlling needless costs such as these is the reason we can maintain the super low prices that we continually offer.

All order changes/cancellations MUST be made by email by replying to the original order confirmation email. We will NOT process order cancellations by phone.
How do I track my order?
  If you made an account, click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Orders with or without an account can also be tracked HERE via tracking number or order number/zip code. Please note, this is only for domestic orders shipped from our location via UPS or FedEx. USPS (Postal) and "Drop Ship" orders can not be tracked using this page, you must email us for those tracking numbers.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  When an order permits we will often partial ship. Normally the purchaser will be made aware of the coming partial soon after the order is placed and should be no cause for concern. Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  This is generally a manufactures issue. We recommend first contacting the manufacturer of the product so they can correct the shortage directly since they will normally have hardware on hand. If you do not get satisfactory service from the manufacturer, please do not hesitate to contact our customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers do not have the item in stock. Generally they provide ETA's (Estimated Time of Arrival) which we will relay to our customers. Please understand that these are the times the manufacturer is providing and not us. If they are not able to produce the item in time or extend the dates there is nothing we can do as we are not the ones making the parts. We only relay what they tell us in order to help our customers schedule the items. When they have more in stock, we will be able to ship the item to you.

Since we do not charge until we ship, it should go without saying that we doing everything we can to ship any back ordered order as quickly as possible, as such we do not continually update customers with back order updates after it's been brought to the customers attention. We will ship the day the item/item's come in or until the customer instructs us to do something differently.

Phat Performance Parts
23482 Peralta Dr. Unit A-1
Laguna Hills, CA 92653
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