| Pricing and Billing |
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| Website Price Mistakes? |
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We strive our hardest to make sure all our prices are correct, with over one hundred thousand of available parts, pricing errors are inevitable. We can not confirm the price of am item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. |
| When will my credit card be charged? |
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When your order is placed, we will authorize your credit card. An authorization is a temporary hold on the funds.
We do not charge until we ship. "Authorized" orders will be "Captured" within 24 hours prior to shipment of your item(s). *PayPal is different from credit cards as this payment is similar to sending a certified check, as soon as payment is sent it must be received by us. |
| My order has not shipped but I still see a charge? |
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When your order is placed, we will authorize your credit card. An authorization is a temporary hold on the funds.
When paying with a Credit Card or Debit/Check Card, your bank will automatically place a “HOLD” on the account linked to your card for the authorized order amount. When we ship your order we then “CAPTURE” the authorization +/- any changes you may have made to the order and thus have the funds transferred to our account.
Even if you change your method of payment, due to banking regulations, the original “AUTHORIZED AMOUNT” may still be held for 7-10 business. Once the authorization has been made by your bank, we will not be able to reverse the authorized amount/hold as it is not us that are holding the funds but instead your bank holding them.
Understand, we are not charging until we ship. We do not have the funds until we CAPTURE the authorization. AUTHORIZED HOLDS generally disappear if not captured within 7-10 days; this includes canceled orders or unshipped orders.
Credit cards have always behaved like this and most card holders never needed to know. With the advent of online banking, card holders are able to see transactions as they occur and although it may seem confusing it should be nothing to be alarmed of. All that is really going on is the bank is making sure the card has the funds to cover any transactions the card holder has made without going over the pre-set spending limit.
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| Do I have to pay sales tax? |
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You only have to pay sales tax if you are located in the same state as our California warehouse. |
| I have a question on my charges. |
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Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance. |
| I need a copy of my receipt/invoice. |
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Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. |
| When will my credit appear on my account? |
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Credits usually take 7-10 business days from the time we receive your returned item(s). All Refunds and Credits are processed on Sunday's and it generally take 3-7 days to appear on your credit card or PayPal account. |
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