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Pricing and Billing
Can you ship to different address?
  Yes. We ship to different addresses all the time. You must still enter your correct billing address for our system to accept the order.

Because of the security threat when shipping to a non billing address, shipping to a different address other than billing will incur delays while we verify the authenticity of the order and address.

We will require that the shipping address be added to the credit card company as an alternate address for mail order purposes. Credit card companies are more than happy to help with this because they want to reduce fraud too. This will also help you with other online merchants as this is becoming an increasingly popular policy because of the increasing high rate of fraud. Here is what to do:

Step 1. Call your credit card company using the phone number from the back of the card to register your alternate address.  This usually takes just a few minutes to do.

Step 2. Enter the new alternate address in the "billing address" and "shipping address" fields and your order will be processed successfully.

In some cases, we may have to obtain a manual authorization from your credit card company, so the best thing to do is perform this process before entering your order with us and simply enter the new address as both the billing and shipping. In the case of the alternate address being added after the order is placed, we will call your credit card company and/or attempt a $1 authorization using the new address to confirm the address is now verified with the credit card company. This authorization will not be captured and will simply disappear after a few days.
My order attempt keeps coming up as canceled?
  Our system verifies your address using the Address Verification System (AVS) used by the credit card companies. If your orders billing address does not match exactly as it appears on your credit card statement, it will not match when we try to verify it with your credit card company and will be declined.

If you think you have the correct address and it still comes back as declined. No matter how many attempts are done, it will still come back as declined. You will need to call the phone number from the back of the credit card and verify the correct address format. They will also be able to tell if it's from the address or if it's from some other issue such as daily limit or lack of funds.

Important. If you attempt multiple transactions that come back as AVS mismatch cancellations, your bank may still have "Authorized" those transaction attempts and placed holds on those funds. This is your banks policy that we have no control of. Typically banks release these authorizations within 1-7 business days depending upon their policies. Please understand that we have no control over banks polices and can not make them remove these holds.
Website Price Mistakes?
  We strive our hardest to make sure all our prices are correct, with over one hundred thousand parts available online, pricing errors are inevitable. We can not confirm the price of an item until your order ships; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
When will my credit card be charged?
  When your order is placed, we will authorize your credit card. An authorization is a temporary hold on the funds.

We do not charge until we ship*. "Authorized" orders will be "Captured" within 24 hours prior to shipment of your item(s). *PayPal is different from credit cards as this payment is similar to sending a certified check, as soon as payment is by sent PayPal it must be received by us.

*Custom made to order parts such as Wheels, Cables, Seats, etc are charged when the order is placed as they can not be returned or canceled.
My order has not shipped but I still see a charge?
  When your order is placed, we will authorize your credit card. An authorization is a temporary hold on the funds. This does not mean we have your money, it guarantees us you have the funds available if we process your order and then capture that authorization.

When paying with a Credit Card or Debit/Check Card, your bank will automatically place a “HOLD” on the account linked to your card for the authorized order amount. When we ship your order we then “CAPTURE” the authorization +/- any changes you may have made to the order and thus have the funds transferred to our account.

Even if you change your method of payment, due to banking regulations, the original “AUTHORIZED AMOUNT” may still be held for 7-10 business. Once the authorization has been made by your bank, we will not be able to reverse the authorized amount/hold as it is not us that are holding the funds but instead your bank holding them.

Understand, we are not charging until we ship. We do not have the funds until we CAPTURE the authorization. AUTHORIZED HOLDS generally disappear if not captured within 7-10 days; this includes canceled orders or unshipped orders.

Credit cards have always behaved like this and most card holders never needed to know. With the advent of online banking, card holders are able to see transactions as they occur and although it may seem confusing it should be nothing to be alarmed of. All that is really going on is the bank is making sure the card has the funds to cover any transactions the card holder has made without going over the pre-set spending limit.

More detailed info can be found here on Wikipedia:
http://en.wikipedia.org/wiki/Authorization_hold
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our California warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your returned item(s). All Refunds and Credits are processed on Sunday's and it generally take 3-7 days to appear on your credit card or PayPal account.

Phat Performance Parts
23482 Peralta Dr. Unit A-1
Laguna Hills, CA 92653
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